SHIPPING AND RETURNS

SHIPPING METHODS

 

hashtag000.com delivers parcels all over the world via International Post for FREE. 

Black # 000 also offers fast delivery with DHL Express, for an additional fee, additional fee depends on the country of delivery.

All orders are processed within 3 working days. However, during sale seasons orders might suffer a slight delay due to an excessive amount of orders being filled out. hashtag000.com will not be held responsible for a delay in shipment caused by weather conditions, international customs issues or any other circumstances beyond the control of Black #000. All shipments are accompanied with an official invoice with the exact declared value of each item in GBP, if the customer wants to declare another value, for tax reasons, different from the item’s price, please contact ar hi@hashtag000.com.

Once orders are sent they can no longer be cancelled and change of delivery address is no longer possible, please make sure to fill out a correct address when checking out. Once you receive your parcel, you can ask for the return or exchange within 30 days if you (or someone you nominate, other than a carrier) received the goods.

Once your order has been placed, you will receive an email acknowledging the details of your order. 

 

DHL Express Shipping cost by country:

UNITED KINGDOM

Shipping cost: £20

UNITED STATES

Shipping cost: £30

ASIA

Shipping cost: £35

EUROPE

Shipping cost: £20

CANADA 

Shipping cost: £30

AUSTRALIA / NZ

Shipping cost: £35

 

*OTHER COUNTRIES: £35

 

DELIVERY TIME

hashtag000.com processes orders within 48 hours of the order’s placement, or the next available working day. Orders placed from Friday to Sunday, or holiday will be processed the following business day.

hashtag000.com ships all over the world via international post and DHL Express. hashtag000.com cannot be accountable for carrier delays or delays caused by holidays, meteorological conditions, customs inspections and other circumstances that are irrelevant to hashtag000.com’s control.

Once shipped, arrival time of packages may vary from country to country.


Delivery for shipments addressed to:

International Post

DHL Express

United Kingdom: 10-14 working days

United Kingdom: 2-3 working days

Europe: 10-14 working days

Europe: 2-3 working days

Australia / NZ : 30-35 working days

Australia / NZ : 5-7 working days

Rest of the world: 25-30 working days

Rest of the world: 4-5 working days


RETURN POLICY

 

Black #000 Shop Guarantee

Our return policy is simple and straightforward: we value your business and support and we will do everything we can to make sure that you are completely satisfied with your purchase! 

E-mail us at hi@hashtag000.com , letting us know that you will be returning an item. 

 TERMS AND CONDITIONS OF RETURN

If you purchased your item within the last 30 days, you are eligible for a refund. Items must be returned in the same original conditions, neatly packed and with the return tag still attached. The returned items must be sent back in their original packaging together with all the materials received with the item/s (dust bags, covers etc.). The item/s must be unharmed, unwashed, not worn or altered and must have all original security seals still attached. We will not accept any returns that have been worn or are soiled. The BLACK #000 packaging must not be used as the external parcel for the shipment. If the item does not fit these requirements the item will ot be accepted and will be sent back to the custom at their own cost. All products are checked at the warehouse for any faults. However if the customer receives an item not in the original state please contact hi@hashtag000.com

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged as a result of normal wear and tear; by accident; or through misuse will not be considered faulty . If your item is a fault when you receive it, you can return it for a refund within 30 days from the date you received it. We have made every effort to display the colors of our products that appear on hashtag000.com as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor’s display of a color will be completely accurate.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.  

REFUNDS

In case a customer requests the refund of the item(s) returned, the credit note will be issued after the parcel is returned to our warehouse and only after the quality check on the item(s). The refund procedure will take 10 days from the arrival of the item/s at the warehouse. Any changes in currency during the return period will not be reimbursed. Orders paid by credit card will be refunded to the original card used during checkout. The refunded amount will be available within the next billing statement. This may change depending on banks and credit providers, it could take up to 30 working days. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hi@hashtag000.com